We're Hiring!: Studio Operations / Customer Care Assistant

We're Hiring!: Studio Operations / Customer Care Assistant

Studio Operations & Customer Care Assistant

 $25/hour | Part-Time (4 days/week) | In-Studio | Highland Park, Los Angeles, CA

We're seeking an experienced, proactive, and resourceful Studio Operations & Customer Care Assistant to join our fast-paced and growing studio. This role is perfect for someone with a strong background in startups, growing small businesses, and managing multiple projects efficiently. You will play a key role in managing the day-to-day operations, developing systems, and providing exceptional customer care—all while staying goal-oriented and maintaining a high level of organization. If you're someone who thrives in a dynamic, evolving environment and can anticipate needs, take initiative, and go above and beyond, we'd love to hear from you. 

 

 

✦ Position Details

  • Schedule: Tuesday-Friday, 11-5, 24 hours a week 

  • Pay: $25/hour

  • Trial Period: 3~ months (prospective start between September 30th - October 7th to December 19th )

 

 

✦ Future Benefits (after trial period + transition):

  • Wage and hour increase to 32 hours/week

  • 3 weeks paid time off annually

    • 1 personal week

    • 2 full studio off weeks (Winter break / Summer break)

  • 1 week sick PTO

  • Co-op style bonuses (future)

  • 401(k) matching (future)

 

 

✦ Responsibilities

Operations

  • Pack and ship customer orders

  • Studio upkeep: cleaning, tidying, organizing, watering plants, running errands

  • Inventory management and product listings

  • Research and implementation of product marketing strategies

  • Vendor and product research

  • Wholesale development and project management for products

Customer Care & Admin

  • Respond to customer emails with timeliness, clarity and warmth

  • Maintain and update Shopify site and product photos

  • Assist with administrative tasks such as emails, booking Zoom calls, scheduling, light copyediting, quality control, and other misc admin tasks

  • Track updates and tasks in Notion

  • Take detailed notes from meetings and stay organized

 

 

✦ You’re a Great Fit If You:

 

  • Deeply organized, punctual, and detail-oriented

  • Assertive, proactive, efficient, and decisive with a strong self-starting mindset

  • Excellent at asking the right questions, taking initiative, and identifying areas for improvement

  • Familiar with the demands of growing a startup or small business, including handling multiple projects and tight deadlines

  • Strong communicator who manages both customer relations and internal communication with clarity and kindness

  • Skilled at shifting between tasks with ease while staying focused and reliable

  • Excellent note taker, fast typer, and thorough with quality control

  • Thrive working independently while also collaborating effectively as part of a small team

  • Take ownership of tasks and always strive to improve systems and deliver above expectations

 

 

✦ Requirements

  • 1+ year of Shopify experience (Shopify experience is a must) 

  • Proficient with Notion, Google Drive/G-Suite, and Zoom

  • Comfortable lifting 25+ lbs

  • Reliable transportation

  • Valid California Driver’s License

  • Preferred: retail experience, familiarity with startups or small businesses

 

 

✦ Our Studio Values

The Moon Studio has been creating products and services for over a decade with an emphasis on supporting people in their intuitive, creative, and spiritual development. We are a queer-owned and operated business committed to equity, inclusion, and collective care.


Our team and community reflect a commitment to anti-racism, feminism, trans inclusion, and queer liberation. We prioritize working with and employing BIPOC and LGBTQIA+ individuals. We’re looking for someone whose values align with ours and who is excited to contribute to a studio culture rooted in respect, collaboration, and social consciousness.

✦ Apply By: September 19, 2025

Please send your resume to studio@moon-studio.co along with a short note (2–3 sentences) explaining why you feel this role is a good fit for you. Please also answer this brief questionnaire in the body of your email. Lastly, please provide at least 2 professional references in the body of your email.